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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Due to an emergency admission to hospital with a mini stroke

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Due to an emergency admission to hospital with a mini stroke iwas advised to cancel a cruise for my wife and I with Thomson holidays . getting a detailed breakdown of costs from the tour operator isn't easy. Have you any advice to help me shake their tree.
Hello my name is ***** ***** I will help you with this.
For now please let me know whether you have travel insurance please?
Customer: replied 2 years ago.

Yes we have insurance but to claim I need a detaied break down of thomsons evaluation cost statement they seem v reluctant to give this ,info

Have they refused?
Customer: replied 2 years ago.

no ihave written to them toda highlighting I have an initial booking confirmation giving the total cost as 2667.08 while in their last letter they give it as2754.00 pounds I have asked why my insurers are also asking if they also refund passenger air tax as we will not be flying this request was in my initial letter of cancellation Thomson have ignored this request

You should write to:
Customer Support,
Thomson Holidays,
Wigmore House,
Wigmore Lane,
They should be able to deal with your complaint, if not then you could make an application to Court for disclosure but clearly there is a cost to that.
Can I clarify anything for you about this today please?
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I am just following up to see if there is anything else I can help with?

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