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I was not given cooling off period verbally at home although contract states in small print it states you have 7 days to cancel
Yes smaller than other terms and it has no tear off section. Price was 13,500 and they ask for 20% for cancelling. Their costs are nothing with this amount of notice as we did not even agree the materials in the contract just the fact that they would do some works. There is no start date on their agreement template [they just hand-wrote on top and would not have put on if i had not asked for it]
How should I respond to the company?
"I have taken legal advice and believe I am now within my rights to cancel under the Consumer Contracts Regulations 2013 as the statutory 14 days cooling off period was not given and so the contract is invalid as it does not comply with the law"
Yes - great service thanks