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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I recently took my dog to our local vets skin issue.

Customer Question

I recently took my dog to our local vets for a skin issue. She was prescribed 30mg of Prednisolone steroid which we queried as she has been prescribed 10mg before, at the time my dog weighed 30kg. Within three days it was obvious that she had been overdosed as she was none responsive when called, wouldn't eat, drank approx. 4l of water during the day and was being sick, she was like a zombie and spaced out. I called the vets and spoke to the owner who voiced his concern and dropped the dosage to 10mg immediately. Since this my dog has suffered from a very bad case intestine irritation and passing lots of blood and needing to go to the toilet every 15-20 mins at its worse causing myself or my husband to sit up with her all night over period of a weekend (fri,sat and sun) and meant I had to take the Monday off work. She was prescribed a specialist food and medication on the Friday to try and sort this out but she was no better by the Monday so took her back to the vets where they kept her in due to being dehydrated and not eating. Full blood's were taken again even though they had been taken a month ago, but this time they came back with an abnormality with the liver. At this point my dog has dropped in weight to 24kg over a period of four weeks. I have spoken to the vets who are not claiming any responsibility regarding the GI issue but will re do bloods for free. So far I have spent nearly £500 trying to get my dog better and I feel as though I have been let down by a vets that I have been taking my dog to for over 6 years. I have done a small amount of research into this steroid and it is advised 0.5mg-1mg per kg of dog at the most and it could cause gastric problems. Please could you advise me as to if I could peruse this as I haven't had what I consider a valid response to this from my vets.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
has another vet said this was the wrong medication?
Customer: replied 2 years ago.
Hi Alex, It was another vet and the owner who dropped the dosage and even has told me twice now that he would not have prescribed such a high dose.
Expert:  Ash replied 2 years ago.
Ok, I assume you want to claim back the £500? Do you still have receipts etc?
Customer: replied 2 years ago.
Yes I would just like somebody took take responsibility for this and get reimbursed for the out goings. I am not so bothered about loosing a day off work outside about the principal that I take my dog to the vets to be made better not worse. She is insured but I don't see why I should be claiming for possibly their negligence and of course the premiums would go up.
Customer: replied 2 years ago.
Sorry yes I do have all the receipts.
Expert:  Ash replied 2 years ago.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Expert:  Ash replied 2 years ago.
If this answers your question could I invite you rate my answer before you leave today.
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