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JG_Legal, Barrister
Category: Law
Satisfied Customers: 47
Experience:  Experience of consumer law, financial regulation and criminal law.
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My company has been scammed by someone accessing my supplier's

Customer Question

My company has been scammed by someone accessing my supplier's e-mail and setting up a HSBC account in Manchester to receive money from us.
I spoke to our bank Barclays, who asked HSBC to stop withdrawals from the account, but they claim all of the money had been withdrawn.
Since then I have sent e-mails to HSBC, have had no answer.
I reported the crime to the police and to fraud action their response has been to e-mail to inform me they may not be able to give me a answer for at least 28days and it met be longer
I have tried to speak to HSBC but they say because I am a Barclays customer they cannot speak to me, but go though the channels I have mentioned above.
Is there any other contacts which could help?
Submitted: 2 years ago.
Category: Law
Expert:  JG_Legal replied 2 years ago.
Is your annual turnover less than 2 million Euros? And do you employ fewer than 10 employees?
Customer: replied 2 years ago.
£ 10m turnover
And more than 10 employers
Expert:  JG_Legal replied 2 years ago.
I believe you may have a claim against HSBC if they negligently allowed a bank account to be opened. Do you know if the bank account was purporting to be your supplier's?
Customer: replied 2 years ago.
Expert:  JG_Legal replied 2 years ago.
I think it would be better to have a live discussion about your matter as I have a number of questions to ask. Have you seen the proposed offer of a call?