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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have purchased an iPad in Nov 2012 including THREE (3)

Customer Question

Hi, I have purchased an iPad in Nov 2012 including THREE (3) UK: IPAD SIM C TO C-GBR SIM card.
Now this iPad had not been in use for over a year and I cannot cancel my broadband contract because Three UK customer telephone service prompts for a "telephone number" which I do not have.
Tried to contact them by e-mail provided on a web page but this was denied.
How can I successful cancel the contract?
Kind regards,
Tomasz Dzitko ***@******.***
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
You will have a number. Go into settings and then about. Then here it will have your mobile number. If not it will show SIM number. These are what you can use.
Can I clarify anything for you about this today please?
Customer: replied 2 years ago.
Hi Alex - thanks for the response. Can we solve this problem without the tel number? My son is in the US and the iPad is not in use anymore. I doubt that we can recover the tel. number. I just want to cancel my contract (which I do not have any more as well). I have the original invoice by Apple and have the Direct Debit each month of GBP 15 on my Barclays account. I just need to cancel this as smoothly as possbile please.
Expert:  Ash replied 2 years ago.
Yes, if you have the SIM number they can track it.
Does that help?
Customer: replied 2 years ago.
Hello - I am checking with my son now whether he can retrieve this information. Will keep in touch once I know this. Kind regards, ***** *****
Expert:  Ash replied 2 years ago.
Ok.,please do remember to rate my answer when you get a second,
Customer: replied 2 years ago.
Alex - I will rate your suport for sure. But I need to have this problem solved even if we do not get the tel nor SIM numbers. Hope your suport will cover this situation as well because this is why I have turned for external advice. Kind regards, Tomasz
Expert:  Ash replied 2 years ago.