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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Jo C, you helped me with an issue a little while ago.

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Hi Jo C,
you helped me with an issue a little while ago. I have another issue about something completely different this time.
On Monday this week I had to take my dog Milly To the vet for treatment to her eye. She is going blind and sometimes gets eye ulcers. Thankfully, this time it wasn't too bad. However, I do have pet insurance so most of the bill will be covered. I paid the £70 excess then was told I had to pay a £25 admin fee. Obviously, I didn't pay it because it was sprung on me and it's not something I've ever had to pay before now and I've been going to the same vets for more than 30 years with various animals.
What I want to know is, is asking for £25 admin fee so they can claim their fee from my insurance company?
The thing is, I am 60 years old now and am only working 30 hrs a week due to health problems. I pay £62 per month for the pet insurance. I have to pay the vets £70 excess fee, buy special food from the vets for Milly (who also suffers from pancreatitis) which they charge £2.59 per tin which costs me £93 a month. While I have not objected to all that, I do object to the vets charging £25 for an administration fee.
They already get away with extortionate prices that just keep going up, while my wages have gone down due to my having to work less hours. I work in the NHS and my wages have been frozen for the last 8 years and now we have to fight for a 1% pay rise. I know life is not fair. But why should I have to pay an admin fee for them to claim their fees from my pet insurance? Just doesn't seem right. I would be greatful for some advice.
Thank you for your question. My name is ***** ***** I will try to help with this.
Thanks for requesting me but I don't do this sort of work.
I'll opt out for others.
Customer: replied 2 years ago.
Can't you pass this on to someone who can help me?
Hello my name is ***** ***** I will help you.
Does the policy say they are entitled to charge an admin fee please?
Customer: replied 2 years ago.
I have not been given any policy nor any warning that they would be charging an administration fee of £25.
Ok, then they can't charge it. Unless it was agreed or in any contract which you signed, then NO admin fee is payable.
Can I clarify anything for you about this today please?
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
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Customer: replied 2 years ago.
Not at the moment. Thanks. I haven't signed anything with the vets so I need to wait now for them to send me the bill explaining why I need to pay an admin fee. I asked them to do that before I would consider paying anything that doesn't feel right. Then I will decide what to do next.
Thank you. I may come back to you on this if that's okay!
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