How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ivorylounge Your Own Question
Category: Law
Satisfied Customers: 33388
Experience:  Barrister at Self Employed Barrister
Type Your Law Question Here...
ivorylounge is online now

I have recently undergone a property renovation. I have

Customer Question

Hi, I have recently undergone a property renovation. I have a dispute with them over the laying of the astro turf lawn. I have asked them to provide details on how they laid the lawn and who they purchased the asto lawn from. They have said they are legally not obliged to give out this information and as they purchased this direct from their supplier they are under contract not to supply this information due to trade confidentiality, is this legal?
They have also said until i pay the final payment they will notrelease our keys back or our building reg certificates and the work they have done is not covered by warranty. is this legal?
Thank you
Submitted: 2 years ago.
Category: Law
Expert:  ivorylounge replied 2 years ago.
Firstly they do not need to tell you where they bought the astro turf from unless this was a term of the contract. You are entitled to information about how the lawn was laid. The work should be covered under a warranty and even if it is not it needs to be of a good quality - this is a basic contract condition whether written down or not. They can retain the building regs until final payment but you are entitled to your keys back now. I hope that this helps. Please rate positive.
Customer: replied 2 years ago.

thank you.

if the work is not of good quality (astro has been nailed into sand so comes up - we have kids), was meant to be flush but big gaps between astro and edges. 4 big seam lines instead of continuous. is there anything i can do?

Expert:  ivorylounge replied 2 years ago.
Well if the work is of poor quality and he refuses to make good you can potentially bring a claim in the small claims court for the damages or making right - Please rate positive.
Expert:  ivorylounge replied 2 years ago.
I hope that this helps - can you please rate positive - thanks
Expert:  ivorylounge replied 2 years ago.

Can you please remember to rate positive - thanks