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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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HeIIo are you based in UK?

Customer Question

are you based in UK?
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
Its a USA company but experts are based in the UK.
Have you paid for the pump please?
Customer: replied 2 years ago.

HeIIo AIex,

Yes, I have paid for the pump in fuII incIuding the cost indicated for

freight to Nigeria.


Expert:  Ash replied 2 years ago.
Where are they based? What is it you want to achieve, your money back?
Customer: replied 2 years ago.

Dear Sir,

They are based in UK with the following details:

Tony Carling (Overseas Business Development Manager)

Pumpsdirect2u Limited

Unit 9a
Adelaide Row
County Durham
Tel: +44 (0)(###) ###-####/div>


Pump Installations UK

Tel: +44 (0)(###) ###-####/div>


Company Registration Number: 06711578
Company VAT Number:(###) ###-####73
Company Export VAT Number (EORI): GB940122173000

D-U-N-S Number : 21-138-7731

2) I want the pump shipped immediateIy or our money back.

according to his maiI, the pump was ready to ship about 2 months ago.

Expert:  Ash replied 2 years ago.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Customer: replied 2 years ago.


I am not based in UK.

I am based in Nigeria

So how does this work for me?

Expert:  Ash replied 2 years ago.
You can still issue a clam online I think.
Or you can instruct a UK Solicitor to deal with the claim for you.
Customer: replied 2 years ago.

Dear AIex,

I do not Ieave in the UK so how do I Iocate a suitabIe UK soIicitor to handIe this cIaim.

Best Regards

Expert:  Ash replied 2 years ago.
You can search here:
I hope that helps.
Expert:  Ash replied 2 years ago.

I am just following up to see if there is anything else I can help with?

If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.

If you need more help please click reply.