How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

I had a van on lease hire inc a maintence package from ARVALwhich

This answer was rated:

I had a van on lease hire inc a maintence package from ARVALwhich was up to date and serviced by the lease company's recommended supplier Ihad been running the said van for 3 yrs 6 moths when it created a fault while driving on the motorway ,I pulled over and the engine blew .
I was towed to dealer garage which also happened to be the last service supplier.
They kept the van a number of weeks in this time Arval sent there independent engineer to look who did a full report.Stating a pin hole in the radiator may have been the cause of the damage ? Mean while I spoke to which magazine who said in the view under the supply of goods and services act 1974 Arval where not complying and I was not liable for the misdemeanours.
Istopped the next payments for as I was no longer being supplied a suitble vehicle
Initially I was told the van would cost in excess off £6k.the van was worth £4K running
After approx 4 weeks the van was taken away and 8 weeks later I was informed the van had been repaired at a cost of £3k .i informed them it was of no interest to me. I continued to receive various invoices inc road tax lease cost and body repairs in excess of£2500
Totalling up to date £6468.93
Can you advise me the correct channel to go with this matter as I am being threatened with debt recovery for a hire vehicle that failed
***** *****ley
Hello my name is ***** ***** I will help you.
Why do they refuse to fix or pay for it please?
Customer: replied 2 years ago.
Hi Alex
They say The coolant had escaped and I should of noticed a warning light on the dash board or a smell of burning .
informed them I did not and all the services where up to date.
Have they repaired it and thats why they want the cost?
Customer: replied 2 years ago.
Yes and it took over 3 mths
Ok then you can refuse, it would appear they are in breach of contract. If you didn't do it in purpose you can't be liable. You can refuse to pay this and raise a formal complaint. If it is on lease then it is on finance and the company will also be liable under section 75 of the consumer credit act.
You can also complain to the financial ombudsman who can investigate at
Can I clarify anything for you about this today please?
Ash and other Law Specialists are ready to help you

I am just following up to see if there is anything else I can help with?

If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.

If you need more help please click reply.