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Jenny, Solicitor
Category: Law
Satisfied Customers: 6464
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
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I am newsagent who only does home delivery of newspapers.

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Hi, I am newsagent who only does home delivery of newspapers. A supplier I use limits me on the amount of unsold newspapers I can return which I don't have any problem with. The problem is they increase my supply figures without any request from then when I return these for credit I am refused for going over my returns limit. They have emailed me claiming this is how there system works.
Many thanks
Shaun Dade
Hello my name is ***** ***** I am happy to help you today. Do you have any written contract with your supplier?
Customer: replied 2 years ago.
Don't think so but I would have to look back through my paper work as they have been supplying me for 17 years
Ok thanks, ***** ***** have they changed the supply figures?
Customer: replied 2 years ago.
It can vary, last week it was just Saturday and by 4 copies. But on Thursday 15th October it was as high as 30 copies of which gave me a return figure of 41 and only 15 were credited for. Despite an email pointing this out which they replied the 30 copies were full sale or return
So who sets the numbers normally is it you as the purchaser or them as the supplier?
Customer: replied 2 years ago.
Me as a purchaser, I have a standing order type arrangement with fixed amounts of what I require daily. I can phone or email too alter what I require for when customers go away on holiday and return
Well in that case if the supplier has sent you too many copies then it is their problem not yours. You should be refunded and they are in breach of contract if they fail to do so.
It is my view that it is a try on that they are suggesting otherwise.
You should send them an email to ask them for a full refund. If they refuse you should say you have taken legal advice and that you have been told there is no contractual basis for them to suggest otherwise. Hopefully they will then rethink their position. If not you will be able to bring a small claim to recover your losses. If you have any further questions please ask. If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
Customer: replied 2 years ago.
Many thanks Jenny for your advice it has been very helpful. I feel alot better for speaking to someone about itMany Thank
Shaun Dade
No problem, I would be grateful if you would take the time to rate my answer before leaving the site as I am not otherwise credited for my time. Do come back to me in the future if you need to!
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