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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71132
Experience:  Over 5 years in practice
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Is it permitted supplier (to consumers) to change the

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Is it permitted for a supplier (to consumers) to change the period of validity of a written quotation as a sales tactic, ie to close a deal at month's end?
Thank you for your question. My name is ***** ***** I will try to help with this.
-Could you explain your situation a little more?
Customer: replied 2 years ago.
I had a written quotation for replacement windows, with no expressed period of validity, other than as per supplier std terms indicating that without a validity date, all quotations are valid 30 days.
A sales representative from the supplier responded to my request for a discount by stating that my quotation will now expire much sooner than the 30 days. I signed the contract as a result, but the quotation has since been increased significantly as i specified options i was advised by phone would not alter the existing quotation significantly.
I'd like to know if the supplier is in breach on both accountsm though i understand the second point would be difficult to debate as it was an unrecorded telephone conversation
If they agreed to do the work that you were requesting over the phone for X price then they are bound to complete at that price.
Verbal contracts are just as binding as written ones. All a document amounts to is evidence of what was agreed.
In any event, whatever you signed was for X sum. If that sum has increased then the contract doesn't apply as they have varied it.
Can I clarify anything for you?
Customer: replied 2 years ago.
The exact price was not discussed as turnaround time for a revised quote would have made it impossible to meet the revised period of validity of the quotation, hence my interest in the legality of having been "pushed" to sign a contract on the threat that a quotation that should have been valid for a few more weeks was about to be withdrawn.
That would make no difference.
if you signed a contract then you signed a contract. There is a defence called duress but it involves things like guns being held to heads. This wouldn't get over the hurdle I'm afraid.
Customer: replied 2 years ago.
Thanks, ***** ***** summarise, it is legal as a sales tactic to shorten quotations period of validity at will?
No, that is not what I said.
Customer: replied 2 years ago.
Well, that is what has happened to me, as explained, if this is not legal, i need to know
Well, it is really as I have said.
You said you didn't agree a specific price though so the quote cannot have shortened.
Customer: replied 2 years ago.
Order of events:Supplier issues quote with pricing
I ask for discount
Supplier refuses and shortens period of validity for quote leaving me with 48hr to make a decision
I am advised that there is no time for formally amending the quote to reflect the changes i know are needed, as turaround time for a revised quote would take me outside of the now shortened existing quote period of validity.
I need to order items because of long lead times, so begrudgingly accept quotation knowing that amendment are still permitted (signing the contract only secures a build slot, specifications can still be refined)
I verbally query impact to price of desired changes and am adviced this would be insignificant, but it turns out to be 15%I hope this is a little clearer now
Customer: replied 2 years ago.
Almost forget, i would loose the 10% deposit of £1500 should i wish to exit the contract.
Then surely you did agree a price? A sum was quoted?
Customer: replied 2 years ago.
Yes, a price was listed on the quote and agreed, based on rough size measurements and glazing needs.
It is customary for these to be refined after professional survey is carried out.
I am not arguing the original price, only the amended one which is 15% higher - when i asked if we could refine the quote prior to commiting, i was told the agreed price (which included a discount) would no longer apply if i didn't commit within 48hours, but that i shouldn't worry about price difference, that it would be marginal. My question is, can they change the validity of a quote from 30 days to 48hours at will.
Oh yes, of course, a quote cannot be a guaranteed price. It should be accurate within 15% unless additional work was requested but it does place parameters upon them.
Yes, they can change the longevity of a quote at their choosing at any time untill it is accepted.
Jo C. and 3 other Law Specialists are ready to help you
Customer: replied 2 years ago.
I was advised that the exact changes I required would have had little to no impact on price, now I am presented with 15% increase. Do I have any grounds to contest the increase?
An initial quote should be accurate within 15%.
You could argue that the representation that it would have little impact is a misrep but it doesn't really matter because you can't force them to contract with you I'm afraid.
Customer: replied 2 years ago.
the updated pricing information is very detailed and otherwise identical to the equally detailed quote.
The difference is with the specific option I queried about and over which I was mislead. Does it make any difference?
I suppose you could challenge the reason for the increase but it is clutching at straws really.