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Hi I had a PPI company look after my claims and have been very successful. In the beginning i had reconciled their fee with the thought that if they hadn't pestered me to make a claim i probably would have done nothing about it and got no money anyway. On my most recent case I ended up doing most of the chasing, the Financial Ombudsman has held up a number of Barclaycard claims due to a discrepancy with the way Barclays had been calculating the Interest. I had heard nothing via my PPI provider and ended up doing most of the chasing myself in order to get an interim settlement from Barclaycard. Seeing that i had received a settlement my PPI claims company billed me the full amount - i responded with a complaint stating that the settlement was an interim one and that i had to do much of the work myself dealing with both the FOC and Barclays Directors PPI office, they dismissed this and demanded the money. I requested a settlement figure for full and final settlement and they sent through an invoice for £300 (should have been £1400) - i asked them to confirm that this was for full and final settlement and they said yes. They have subsequently realised they made a clerical error in calculating my fee and have not in fact offered any discount based on my work. My question is two fold - should the full and final settlement payment be legally binding on the basis they offered and confirmed this. If not do i have grounds to pursue a discount on the basis i ended up doing much of their work for them. thanks
yes still waiting for an answer please - its a pretty simple question of law
does someone saying "full and final settlement" constitute a contract they can then change their mind about
should i pursue the company for my time
Optional Information: System of Law: England-and-Wales
yes i did