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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have received two letters from Lloyds bank regarding my pp

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I have received two letters from Lloyds bank regarding my pp i insurance complaint both letters dated December 7th 2015..It is eight weeks since my complaint was sent.
letter 1 makes an offer in settlement of my complaint
letter 2 states that it will be a further eight weeks to allow them to review my complex complaint because of its complex nature .
Is this acceptable behavior and could it reflect on th amount of settlement being offered
Hello my name is ***** ***** I will help you.
How much is owing please?
Customer: replied 2 years ago.
Emailed information will suffice at the moment
How much is owing please?
Customer: replied 2 years ago.
You have me at a loss that was not my question and you have NOT answered
Did you accept the offer in writing before getting the second letter?
Customer: replied 2 years ago.
Both letters date December 7th 2015 arrived together I contacted yourselves believing your organization to be the Financial ombudsman by mistake .
Sadly this is a legal website where you can ask questions.
If it had been the case that you had accepted the offer BEFORE the second letter arrived then you could insist they honour it and they would be in breach of contract in this case.
But in this case where the letter arrived at the same day, then sadly they can withdraw the offer,
I agree its not a good way to deal with the matter and you should make a formal complaint. After they have responded to the complaint then you can go via the Financial Ombudsman. They are the Regulator and offer a free, independent service at:
Or you can take it to Court which I will set out below.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at:  or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Customer: replied 2 years ago.
I will take your advice an make a formal complaint an take it forward from there
thank you for your help
Good luck
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Customer: replied 2 years ago.
I am satisfied with your answer and I will proceed on your advice
I have rated your answerBryan
Hello Bryan
It doesn't show as rated. If you could click one of the happy faces please so the site credits me for my time, I would be most grateful.
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