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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Right heres the story i bought a phone from vodafone

Customer Question

hello, right heres the story i bought a phone from vodafone at a price of over 700 euro 30th of sept month later i cracked screen but was only outer glass phone worked away fine then near to another month the phone powers off but still charges and loads to samsung then glitches and powers off so as i do take it back to vodafone they then sent it to the company that fix s phones to get a quote after a week they say 180 euro so i went in next day and paid them said be ready next week said great then phone came back on the following Wednesday saying it cant be fixed cause of other damage??? nothing they could do i knew my phone receive a dc current but when i got it back i noticed the screen had more cracks in it than i had put on it so i left it but knew something was up had a feeling so i plugged the phone in and nothing no charge no beep vibrate nothing then i knew that they had broke it i trying ringing them to get ans but every time i rang never got the same story all different only thing that they said was ring costumer care and i did and they said take the phone to someone else to look at it and i did so got the report from the new technician he said who ever tryed to fix it broke the lcd screen by pulling at the motherboard and in doing so broke the motherboard aswell rang vodafone today to tell them the said it was my problem not there? what do i do now?
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Thank you for your question. My name is ***** ***** I will try to help with this.
Did they refund your 180?
Are you in the UK?
Customer: replied 2 years ago.
Yes of course they did due to phone not being fixed. no live in ireland
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
What is it you would like to know about this please?
Customer: replied 2 years ago.
I got it confirmed that my phone was in a fixable state before I sent it to be fixed and payed 180 to get it fixed but they didn't fix it made it worse so I want to know what I can do to make um replace phone or fix the phone after they braking the mother board.
Expert:  Ash replied 2 years ago.
You need to get 3 quotes for getting it fixed and pick the lowest, this then forms your loss.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at:  or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Expert:  Ash replied 2 years ago.
If this answers your question could I invite you rate my answer before you leave today.
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