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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I have a question about a car I bought which is faulty. I

Customer Question

I have a question about a car I bought which is faulty.
I bought it from a VW main dealer (about 300 miles from my home). The car is "approved used" which they say includes a 142 point check and a warranty.
On the drive home, I realised the car had some faults. I took it to a local VW main dealership who confirmed some of the faults but was unable to fix them due to time constraints. They have offered to try again.
1) The 142 point check (which I have a copy of) has tick marks against everything, including the exact items which are faulty. That means it obviously wasn't carried out.
2) The local VW main dealership charged me £75 for diagnosis, even though I gave them the warranty details. The VW warranty company has said that they WOULD cover diagnostic costs, but it's too late now because the local dealer didn't follow the warranty procedure.
3) VW head office basically told me "we're not responsible for the dealers, there's nothing we can do".
4) The local dealership group (***** *****) says they will always charge me £75 for diagnosis, whether or not I have a warranty and whether or not faults are found. Even if I bring the car back to let them continue working on the same fault - it will be ANOTHER £75.
I now feel I have overpaid for a "manufacturer approved" car, because I have to pay for diagnosis even though the warranty says I shouldn't and also the car was not properly checked before being sold to me.
I bought the car using VW Finance - I asked them if they can help, but they told me I need to speak with VW customer service (who weren't interested in helping).
I don't want to reject the car unless I have no choice. But what can I do? I feel they should refund me the "premium" that I paid for an approved car, but I don't know how to put a number on that.
Submitted: 2 years ago.
Category: Law
Expert:  Jenny replied 2 years ago.
Hello my name is ***** ***** I am happy to help you today. Have you raised the issue with the dealer you purchased the car from and asked the to refund the diagnostic fee?
Customer: replied 2 years ago.

Hi Jenny. Yes the selling dealer offered to cover the £75 and apologised for the fact that my local dealer group is ***** *****. They haven't accepted any blame for selling a faulty car, however.

But the car is still faulty, and ***** ***** (who own all of the local VW dealerships) say they will charge me a minimum of £75 for every single visit - even though the VW Warranty department told me that they would cover the diagnostics if the dealership asks them.

Expert:  Jenny replied 2 years ago.
Who is the contract for purchase with is it the dealer who is a distance away. Can the car be repaired?
Customer: replied 2 years ago.

I have contracts with the dealer (300 miles away) and with VW Finance. I bought it with a PCP (HP with balloon) contract.

The car can be repaired, but it is probably cheaper for me to take it to an independent garage and pay myself if the local dealers are going to charge me £75 for each visit.

The same car would have been cheaper if I bought it privately or from an independent dealer - it wouldn't have the 142 point check or the warranty, but apparently I don't really have those anyway...

Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
How much would the vehicle be from a non dealer?