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Jenny, Solicitor
Category: Law
Satisfied Customers: 6464
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
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My car rear windscreen was smashed on 8th January 2016 approx

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My car rear windscreen was smashed on 8th January 2016 approx 08:20. Contacted Insurance Co (1st Central) who put me through to Autowindscreens. They removed broken screen approx 20:30 same day & replaced with temporary plastic sheet. After weeks of phone calls to both companies, I was eventually told on 11th February that replacement would be fitted on 29th February, almost 8 weeks after incident! 1st Central said I could pay for replacement myself (£882.10p) & claim back £150 from them. I have paid this & windscreen was replaced on 15th February, 4 days after enquiring. I have not yet claimed £150 back. Do I have a case against either 1st Central or Autowindscreens? My insurance is paid in full for the year. I do not believe that Autowindscreens are fulfilling their contractual agreement... 24/7, 365 days a year service. Their website reviews are dreadful, full of complaints like mine! Thankyou in advance. Mr S A Wringe.
Hello my name is ***** ***** I am happy to help you today. Does your insurance policy say anything about length of time to do repair work?
Customer: replied 2 years ago.
Not to my knowledge but complaints dept were very unhappy with Autowindscreen's response. 1st Central had the same problem as me in that Autowindscreens were extremely difficult to contact. Ages on hold on the phone, not a freephone number!
Can you confirm that your contract is with 1st Central not Autowindscreen?
Customer: replied 2 years ago.
Yes, 1st Central use Autowindscreens for glass repairs.
In that case your complaint should be directed at 1st Central, any issue they have with their supplier is a matter for them. You should refer to the terms of your insurance and say that you believe that they were in breach of the policy by failing to repair your windscreen within a reasonable time. You should ask them to refund the full amount you paid minus the excess on your policy or you will raise a complaint with the Insurance Ombudsman ad raise a claim in breach of contract in the county court to recover your losses for their failure to comply with the terms of your insurance contract. Hopefully this will lead to a resolution. Please do let me know if you have any further questionss. If I have answered your question I would be grateful if you would take the time to rate my answer as I am not otherwise credited for my time. Thank you and all the best.
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Customer: replied 2 years ago.
Thankyou very much, I shall write to 1st Central today. Brilliant advice & service. Hope not to have to contact you again. :-)
Good luck with it and thanks for the rating!