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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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There,the problem is i took my van to a garage to have

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Hello there,the problem is i took my van to a garage to have a diagnostic test on,i told them there was a problem with the coolant system,water was leaking some where.They said they do a pressure test on it for the price of 85 pound and this will diagnose any findings.when i picked the van up a day later the report said needed a new tyre and they needed to take the cylinder head off to find out.The chap in reception when i picked the car up said to me that your looking at 1000 pound for what he thought needed a head gasket,and said it wasnt really worth paying that out on an 07 year with 122 thousand miles on a deisel van.I shopped around and found a garage to replace head gasket 400 pounds cheaper,showing them the diagnostic test from previous garage with no mention of the water pump not working.They have fixed the gasket and are now saying it needs a new pump otherwise it will blow the gasket again.If the report from the first garage had of showed this we wouldnt of bothered fixing the van altogether,the second garage was only going by the diagnostic test that i had already paid out for.we didnt receive no report for a pressure test and i dont think they did one.whos at fault because the first garage are blaming the second one?
Hello my name is ***** ***** I will help you.What is it you want to achieve please?Alex
Customer: replied 2 years ago.
I think the first garage should reimburse the 85 pound for misdiagnosing the true problem with the van,because of this it is going to cost nearly 1000 pound to put the van right and without having a choice as we agreed a price of 600 for the head gasket,it is the chicken and the egg sinario because if we dont pay to have the pump replaced we have wasted 600 pound because the head gasket will blow.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.Can I clarify anything for you about this today please?Alex
Customer: replied 2 years ago.
should they really be liable as well for the new pump to be fitted and supplied,because if we had of known what was needed on the van ie,diagnostic results) we probably would have scrapped the vehicle.would you say i should go about it the same way you have advised. thanks.
no because it would have needed one anyway. They are only liable for the fee. You can try and claim it, a judge is likely to disallow but may be worth a try.Does that clairfy?
Customer: replied 2 years ago.
=Ok thanks, ***** ***** contact them with a letter and see what they have to say,should i state that if i was informed about the pump i could have decided what to do for the best without spending more than we wanted to,that was the whole reason on having a diagnostic test with them, thanks
Good luckAlex
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