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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Last December, I was shunted while stationary at a roundabout.

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Last December, I was shunted while stationary at a roundabout. The next day my car had been due a service. However, due to the damage, they advised me to go to a local accident repair garage to see if the car damage meant it was worth getting the service done. I did this and they advised me to go to Dircet accident management as they would handle my claim and provide hire car while claim was being processed. It would be very smooth and I would not need to pay any excess. This I did. I contacted them and very quickly, they arrived at my home address with replacement vehicle. I was told how they would be handling all aspects of the claim and this would give me peace of mind. It would all be handled by them. The man from DAM was very friendly and he scanned my docs, eg, care insurance, driving licence etc and gave me the key . I had the car between 20/12/2015 and 6/2/2016. My car was written off and I was sent a Cheque for £2250. The letter was from DAMsolicitors.
I have now been sent letters demanding my bank statements from September 2015 to the date the hire car was given back in early February. I also mad to send them my payslips for the same period.This, I was told was needed to prove to the other insurance company I did not have the means to pay for a hire car myself while the claim was going through. The other insurance company had accepted liability.
I have now seen in the small print there is a cost to me for the hire of the car...est £6000 if DAM do not get this amount from the other persons insurance company.
I am really worried about this now. At no time was I ever told that I would have to submit all these personal documents to prove I did not have the financial means to pay for the hire car. I was not told at all I would have to prove I could not pay for this myself. I was not told that this at any time.
The other persons insurance company had admitted liability.
I would be very grateful if you can tell me the following:
Why is my financial situation relevant at all in this case when full liability has been agreed by the other insurance company?
Do I have to submit all the documents as above to the solicitor?
How safe is this? I am very concerned about this. Why is my financial situation relevant at all?
Thank you
Hello my name is ***** ***** I will help you.
Is this a court order or insurers demanding it please?
Ash and other Law Specialists are ready to help you
Customer: replied 2 years ago.
It is the insurance company working for DAM. In order for them to get the cost of the hire car from the other persons insurance, these financial documents are required. If the other persons insurance solicitors then deem that I had the means to pay, I will have to do so. They will not pay the cost of the hire car without this information.
Calling now. Alex