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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
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I paid £1600 irrigation system vegatable garden.

Customer Question

I paid £1600 for an irrigation system for my vegatable garden. The firm doing the work had to connect tanks (bought by me), install a ballcock in the tank to prevent overfilling and to install a pump (bought by them) and connect ball valves to a pipe that was dug in and buried by me. The pump to provide suitable pressure and the ball valves allowing me to attach hose and sprinklers in the summer for irrigation. The job was carried out in December. In March we decided to fill the tanks in preperation for the growing period...the connection between the tanks leaked (fixed by them), the ball cock didn't work (also fixed) and when we came to use the Ball Valves, 6 out of ten had split due to light frost. The firm is refusing to replace the ball valves as they say they can't view that as a warranty situation and they only now say it's best to remove them for winter. My complaint is that this has been a mild winter and installing a system that breaks under mild frost is not acceptable. Also why did they install the ball valves in December if they are now saying they should be removed in winter? Do I have a strong case in a small claims court?
Kind Regards Simon
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
How can I help with this please?