How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ben Jones Your Own Question
Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 50148
Experience:  Qualified Solicitor
Type Your Law Question Here...
Ben Jones is online now

Thanks service! I bought and paid for (paypal)

This answer was rated:

Hi, thanks for this service!
I bought and paid for (paypal) car tyres online. Received a 'thank you for your order' email. 4 hours later the retailer cancelled the order saying the product had been marked with an incorrect price (original price £35, increased to £74). Question is can I hold them to it?
Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today. Have you contacted them to challenge this?
Customer: replied 2 years ago.
nope, not yet
Customer: replied 2 years ago.
and hi,
Customer: replied 2 years ago.
correct wording would be useful
No problem :) let me get my response ready and I will get back to you on here shortly
Customer: replied 2 years ago.
By the way were they supposed to deliver the tyres or were you supposed to go and have them fitted?
Customer: replied 2 years ago.
just deliver to my house
There have been several notorious examples of wrongly priced goods and the conclusion is that for there to be a legally binding agreement in place, which you can try and enforce, there must have been a formal offer and acceptance in place. Advertising something for a specific price is legally an ‘invitation to treat’, which is not an offer itself. For example, it is a myth that if you go in a shop and see an item advertised at the wrong price that the seller has to honour that – they certainly do not, they can refuse to take your money and to sell the item at the incorrect price. So something similar would have happened here – the advertised price is an invitation to treat, but what complicates things is whether by you making a payment and them accepting it, the requirements for an offer and acceptance have been satisfied. Usually, the legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order and even the confirmation email may not constitute an acceptance. Some retailers may have clarification of when an order is accepted – for example if they were to deliver the goods that may happen at the time delivery is made which is when you can treat this as a binding agreement. So you would have to check the purchase terms to see if there was anything that specifically says when an online order is accepted and if that is defined as when the goods are delivered, then unfortunately you cannot hold them to this as no binding agreement would have been created yet. However, if the terms are silent you may argue that the order had been accepted once payment was processed and that you now have a legally binding agreement in place. The issue the is that you still cannot force them to honour it and if they refund you and refuse to deliver the tyres at that price you will have to go to court to seek to recover your losses. Also you may be surprised what a bit of pressure does – kicking up a fuss and even threatening to take t further could make them honour this just to keep a customer happy and avoid potential legal issues. I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you
Ben Jones and other Law Specialists are ready to help you
Customer: replied 2 years ago.
Just rechecked their conditions now I know what to look for and you are right as the contract takes effect from recipe of goods. I feel better knowing though, thanks.
You are welcome, all the best