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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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About 5 weeks ago I went in to a local car dealership

Customer Question

About 5 weeks ago I went in to a local car dealership to look for a car. I chose the car I wanted and was accepted for finance.
I have my driving licence and 2 X proof of address as requested. The Business Manager returned to me whilst in branch and said he needed an extra proof of address. As I didn't have it with me he released the car on the basis that I send something to them.
The following day I sent a copy of a bank statement and thought all was fine.
I then had a phone to say the finance company had stated that the signature on my licence was different to that on the contract I'd signed. Asking how the Business Manager said the gap between my initial and surname was slightly further on my contract (insane!). However I complied and showed another item with my signature. Again I thought this was the end of it.
A couple of days later I got another call from the dealership (Another Business Manager) who said the finance company had recognised I was no longer employed with the employer on the contract. I agreed but stated this is what the first Business Manager told me to do as it was my most recent employer.
I then have the finance company the new details to check. Given that my new employment is a tiny set up my management have been on leave and so the finance company have not yet been able to do a job check. However the car dealership are calling me being abusive (I quote calling me a f**king Prick and an Arse hole) for no reason as I have not been aggressive to them. They are demanding that the car be returned immediately or they will contact the Police reporting it stolen.
As far as I'm concerned the mistake is there's! I have signed a contract, in possession of a V5C document and awaiting the final checks for the finance company.
It is becoming a nightmare and heightening my anxiety!
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is,Alex and I will help you.What is it you would like to know about this please?Alex
Customer: replied 1 year ago.
Hi AlexI'd like to know where I stand legally please. I'm concerned now that they've said they will contact the Police.
Expert:  Ash replied 1 year ago.
So they released the car without the finance being resolved?
Customer: replied 1 year ago.
Yes, they released the vehicle and the finance is still yet to be sorted.
Expert:  Ash replied 1 year ago.
OK - well dont worry about the Police, this is not an offence. If you had taken the car without any intention of paying for it, that is theft.But this is not the case as you intend to pay for it. Sadly there is nothing the dealer can do without a Court order, its your property as it stands - you just havent paid for it.I would get a Solicitor to write an email/letter setting out your position and that if he continues to threaten or be abusive then you will report it to the Police.But I would get the finance sorted as a debt is still owing. But this is not something the Police would be involved in, save for the threats.Can I clarify anything for you about this today please?Alex
Expert:  Ash replied 1 year ago.
If this answers your question could I invite you rate my answer 3, 4 or 5 starts before you leave today.I am only paid for my work on this question if you rate my answer, using the star system at the top of the screen. Please do not forget! Thank you.Please bookmark my profile if you wish for future help: