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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 50209
Experience:  Qualified Solicitor
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I purchased a gift voucher mum to photograph owls and

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I purchased a gift voucher for my mum to photograph owls and it expires at the end of this month. She rang a few weeks ago to make a booking and was told that the sessions were booked up for the next 3 months and therefore she would be unable to use the voucher (even though it is not currently out of date). Surely this is a breach of contract and they should either arrange another date or else refund the money?
Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
Did they offer you an alternative venue to book at?
Customer: replied 1 year ago.
No. They just said they couldn't book her in and they wouldn't refund.
Ok, thank you for your response. I will review the relevant information and laws and will get back to you as soon as I can. Please do not respond to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you
Thanks for your patience. The first thing you need to do is to check the terms of the contract. Some similar experiences may make the vouchers available subject to availability and specifically state that you must make a booking in good time in order avoid disappointment. Saying hat, it should not just allow them to refuse a refund, or at least some credit for future experiences. They are entirely within their right to refuse a refund but they should consider issuing you with a replacement or credit to the same value which you can use in the future. However, not allowing you to enjoy the experience due to lack of availability and also refusing to offer a refund, exchange or credit is likely to be unfair. In the circumstance you could consider taking the matter further. Whilst in the end this will end up in the small claims court there are steps you need to follow initially to try and resolve it amicably directly with them. This is your basic legal position. I have more detailed advice for you in terms of the specific ways you can take the matter further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there I no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
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