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Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today. Have you complained to anyone about this yet?
If you wish to raise a complaint with the bank then you must complain to them directly first. Yu can do this in your local branch, by phone on 03457 404404, online by completing a complaint form here:
or by sending them a letter to:
Customer Care Team
HSBC Bank Plc
PO Box 6125
Coventry, CV3 9GW
If your complaint remains unresolved after using their own complaints procedure, then you can approach the Financial Ombudsman:
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