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How long was the original contract for?
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Many thanks for your patience. If you wanted to terminate the contract early then ideally you would be looking to rely on a breach of contract by the energy company. What has happened so far could in some ways amount to that, although at the same time it could be just bad practice and poor customer service. So you need to look at whether there is something serious enough to justify your early termination of the services. Late correspondence will probably not be enough but if they have been overcharging you or not charging you in accordance with your agreement then that would be a more serious breach.
In any event, you do not wait for their approval to end the agreement. If they do not think they have anything wrong or serious enough, they can just maintain that you should continue. An early termination will usually be without the other side’s consent. Whilst they are unlikely to be happy about it, it does not mean there will necessarily be repercussions. The only way for them to force you to pay for the early termination would be to take you to court and win. Whilst there is no guarantee of that happening, you will have your say and you can put across your side of the story. That is when you identify as many of the issues as possible to justify that the termination was reasonable in the circumstances. No one can guarantee who will win but you certainly have grounds to defend any potential claim by them.
I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you
Hi there, yes I was working a bit late as catching up on the work I had accumulated during the day. I’d rather clear the backlog even if late in the eve so if a customer is up early they can still get it first thing, rather than wait for it later on the next day.
But anyway the mechanics of changing supplier are not a legal matter so I cannot tell you how you can change to a new company without the consent of the current one as that is an industry-specific issue rather than something relating to law. However, it may be best to continue negotiating directly with them and perhaps taking a more defiant stance, in a sense that you make it clear that you are treating their general behaviour as a breach of contract and request that they consent to the early release otherwise you will simply have to stop payment and involve the courts to issue an order compelling them to allow your release. This would obviously not be interest of anyone involved as it would incur costs, but you can make it clear that you will make them liable for such costs.
Do not go for court straight away - try the direct resolution with them, give them an ultimatum and try to push them into agreeing the termination.
If you were t apply to the county court then you would do so by completing form N1, available online, but for the process you may need to seek further advice, either y asking a question here or approaching a local solicitor in person
on this basis you should still consider contacting organisations which can force them to do something before you go to court. I am talking about Trading Standards for example. Also Ofgem do have enforcement powers so it is not just a matter of them making a decision and waiting for the company to implement it - they can force through their decisions if necessary. In terms of court steps then you are looking at form N1 as mentioned but the whole process is a completely new issue which cannot just be described in a few exchanges on here, hence why I said you would be better off getting a solicitor in person to help you with that as out assistance online will be limited in that respect