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Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today. Do you know if anyone has found it and has it?
Thank you. Whilst you may assume that it is their staff who found the phone, it is possible that another traveller may have found it. There is no definitive guarantee that it was the staff who found it. So you will only be able to take this further if it was the staff rather than another traveller.
The next thing is how you go about this. Sadly it is not illegal to have poor customer service and to fail to answer emails or calls in relation to this. If they have the phone in their possession then they are likely to hold it for a limited period of time but it does not mean that they are legally obliged to contact you in relation to it, if you have tried to enquire about it. This is poor customer service but it is not unlawful. So if you are having issues with getting in touch with them by email/phone, you will have to consider other ways, for example getting someone local to go in person on your behalf or doing this yourself by travelling there. I understand this may not be ideal or cost effective but eventually it may become the only option.
Finally you have to consider what you may be able to do if you find that the staff took the phone and did not return it, or they had it initially but got rid of it and did not answer your queries. Under English law this is likely to amount to negligence and you could sue them for your losses. But this is not the UK, it is Hungary – different laws may apply there and for that you would need to seek local legal advice. You also have to consider that to sue them you are likely to have to do this over there rather than in the UK and that may increase the costs.
I'm sorry if this is not necessarily the answer you were hoping for, however I do have a duty to be honest and explain the law as it actually stands. This does mean delivering bad news from time to time. I hope you understand and would be happy to provide any further clarification if needed. If you are still satisfied with the level of service you have received I would be grateful if you could please take a second to leave a positive rating by selecting 3, 4 or 5 starts at the top of the page. Thank you
I am sorry, I mentioned phone as I was dealing with another question in relation to a mobile phone so obviously got confused between the two. But the legal side and the rest of the advice remains unchanged. In terms of a solicitor in Hungary, sadly I have no connections there in what you are looking for but I did deal with a company some time ago in other areas of law:
They may not be able to act for you in this situation but if you contact them they do speak English and they may be able to direct you to a local firm they know of
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