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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71053
Experience:  Over 5 years in practice
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Am a motor vehicle repair business Approx 2months ago I

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Hi am a motor vehicle repair business
Approx 2months ago I serviced a customers mercedes,the vehicle in question seized one week ago. The customer has had the vehicle at another garage they are saying I have used incorrect engine oil type and this has caused the engine to seize. The oil I have used is in compliance with mercedes standards. The oil was found to be in the engine I serviced so it has not been a leak that has caused this seizure.
The customer is now saying they wish to claim from my insurance,
Basically where do I go from here?
Kind regards,

Are you insured?

Customer: replied 1 year ago.
I have just renewed my insurance today,but for the time I serviced her vehicle no.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

You weren't insured at that time or you were?

Customer: replied 1 year ago.
Was not insured at the time.

Ok. No way around that then. You will have to deal with it yourself. They will not cover you.

It doesn't necessarily mean you are liable.

It just means that it cannot be passed onto the insurance company.

Customer: replied 1 year ago.
Ok so,the customer has said that the garage who now have the car are sending away a sample of the oil to verify it,I know the oil is the correct grade.. Where do I then stand when the test comes back showing this.Do I then end dialogue with the customer or offer them a refund for the service?

Wouldn't that suggest that you did nothing wrong?

Customer: replied 1 year ago.
Offering them a refund,or ending dialogue?

Not sure what you mean?

Customer: replied 1 year ago.
Basically I know the oil is correct. Once confirmed,where do I stand legally?

I cannot immediately see why you would be liable in those circumstances.

I suppose I haven't seen the evidence against you.

If they can't prove fault on your part there is no claim.

Customer: replied 1 year ago.
Is it not the case that now another garage has worked on this vehicle I no longer have liability, Or is this just nonsense?
Customer: replied 1 year ago.
Hi,Is this conversation still active?

No, not necessarily. It depends what they have done and what they have found.

if they have said that there is a fault at the time of presentation then you would be liable for that.

Jo C. and other Law Specialists are ready to help you
Customer: replied 1 year ago.
am I liable for the costs of their inspection?
Customer: replied 1 year ago.
May I add,the customer took the vehicle there of their own accord.

No, if they are able to prove that you were negligent then you would be liable for the cost of putting it right.

Customer: replied 1 year ago.
Ok jo,Thank you for your advice,
You've been very helpful.Kind regards,Scott.