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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71050
Experience:  Over 5 years in practice
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I ordered a front door from a company the colour of which

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I ordered a front door from a company the colour of which was chosen from a brochure. When the door arrived it was a different color to that displayed. I mentioned to the fitters that this was not a color I would have chosen and chose again what I thought was dark brown (again as demonstrated in the brochure. (For this i had to pay an extra £200 for the respray) Again the colour was far frim the true colour when it was brought back. I did explain that the brochure colour was not representative of the actual finished product. I am now told that I will be required to pay £200 AGAIN for another respray. I am very reluctant to pay this again and have said so, as I still maintain that a brochure colour is not representative and that colour samples should be used instead.
I would be grateful for your advice and guidance in this matter.
Many thanks.

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