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How can i help with this please?
Ok. So are you asking if they are liable?
Yes, there is an argument that they are.
You have a contract with them and they have a duty to act with reasonable care and skill. If they have missed something of this nature then they have not.
The question is what is the point?
You would only have a claim for the actual loss arising from their negligence and they cannot be fully responsible for the conduct of the tenant.
A better claim would be against the tenant who is responsible for his behaviour.
However, there is an argument.
Can I clarify anything for you?
Yes, they do as I have said.
However it would be better to claim from the tenant for the reasons above.
yes, there is a claim against them in negligence effectively.
It would be better to pursue the tenant.
Sorry, remind me, the issue here is that the tenant caused the problems and the agents did not pick them up?