How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

Can you help me to resolve a claim I would like to make

Customer Question

Can you help me to resolve a claim I would like to make against KIA Motors regarding the use I made of a third party garage to repair the springs of my car a year ago? Kia refused then to reimburse me for the repair.They now want to replace the springs based on "a known issue with the cars original springs". I can write an essay about this if required.
Thank you ***** Wright
Submitted: 1 year ago.
Category: Law
Expert:  F E Smith replied 1 year ago.

Did you replace the springs because of what has now become a known issue?

So are they now wanting to replace the springs to solve an issue which you have already solved?

Why did you get the job done at a separate garage and not where you bought the car?