Thanks for your patience. When a consumer makes a purchase from a business seller, they will have certain 'statutory' rights under the Consumer Rights Act 2015. The law states that the goods must be:
· of satisfactory quality
· as described
· fit for purpose
If they do not match the above requirements, you will have certain legal remedies against the seller. If the goods do not meet the criteria mentioned above, you will have the following rights:
1. Reject them and request a refund - this is only possible if the rejection occurs within 30 days of purchase.
2. Ask for a repair or replacement – if you are too late to reject the goods or do not wish to get a refund straight away, you can ask the seller for a repair or replacement. If a repair has been arranged but has failed, or if a repair or replacement are not possible, you are still entitled to ask for a refund, or a price reduction. Alternatively you could get a second repair or replacement at no extra cost to you. However, the retailer can refuse if they can show that your choice is disproportionately expensive compared to the alternative.
The issue is that the law does not state who would be responsible for the costs of collection in this case. One may argue that the dealer has a duty to repair the vehicle so they should be responsible for the collection and delivery when fixed. On the other hand, if you were the one who decided to use a garage so far away from your home, why should the dealer be penalised in costs for collection/delivery over such a long distance.
So I am afraid you cannot rely on anything specific in law to force them to cover the collection costs. At present it is just your quote against his. I suggest you go and get another 2-3 quotes from reputable garages near you and then use the cheapest quote to compare to what he has. It would then not be unreasonable to claim for the full amount and if he refuses to pay you, you can pursue him for the balance.
This is your basic legal position. I have more detailed advice for you in terms of the steps you need to follow if you have to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you