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Hi there. Apologies for the delay. Can you tell me whether the pharmacist's refusal to provide the one you requested caused you a delay in obtaining the correct pill?
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Many thanks for your patience. Whilst I fully empathise with your situation, what happened here is really a moral argument rather than a legal one. Yes, they could have treated you better in some respects but that does not make their actions illegal. Also there is no legal obligation on them to sell you their own version of the pill, or any medication at all. They are still a store, a business, so they can choose who they sell to and what they sell to their customers. There is no ‘right’ to be given what you wanted or what you required. They do reserve the legal right to choose what to sell you or whether to sell anything to you at all. Yes it is probably unethical and yes it should be handled better, but it does not make it illegal. So whilst you have every right to complain about the poor customer service and what happened, if the complaint is rejected you will not be able to take it any further, such as seeking some legal recourse over this. So bear that in mind when you decide on your potential next steps.
At the same time the pharmacist would have been expected to follow the Royal Pharmaceutical Society’s Code of Ethics. This is however a regulatory issue, rather than a legal one. If you wish to complain about the individual you can contact the General Pharmaceutical Council.
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the issues with the age are really a fitness to practice matter and will be what the regulatory body would be looking at if you were to complain about them. It is not an illegal matter in terms of criminal law though. As you have not suffered losses or a personal injury you cannot really do anything legally yourself apart from complain to the store which could deal with this as they see fit and could offer compensation of they want to to keep a customer happy. As mentioned you can also make the formal complaint to the regulatory body. Hope this clarifies?