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How long ago did this occur?
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Whilst you may not have been told specifically that you needed level ground to have the container delivered. It would not be possible to cover all potential circumstances which may apply and a bit of common sense would apply in such situations. So it would come down to what is considered reasonable in such circumstances. Was the ground so uneven that it would not have been reasonably expected to drop off a container there, or was it just that little bit uneven and they are acting unreasonably in the circumstances. If the alternative site did indeed require LA permission then they would not have been expected to drop it off there so you cannot use that against them.
Whilst you may be pursued for the £500 now, that is just their request and at this stage you cannot be forced to pay anything. If they wanted to force you to do so then they would have to make a claim in the courts against you and win. So it is still a long way before you are officially required to pay anything. Also even if they were to claim, this is going to go to the small claims court so losing is not a big risk as you would not be liable for their legal fees. You could therefore see how far they would take it as they may just threaten you and ask you to pay but never actually go as far as court. If they do, you could try and negotiate with them or just defend the claim on the grounds you mentioned and hope that the court rules in your favour. If you lost then the worst is you would have to pay them what they are due but at least you would then know that a court of law has decided you have no case.
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You are not expected to be able to tell the intricate differences between what is flat and what is not. An obviously uneven surface may have required you to know better but something more picky should have been detailed by them as a specific requirement
Yes I agree. If such detailed requirements were important to the other side then these should have been made clear at the outset, unless it was a clearly unsuitable space that any reasonable person would have realised. Also any cancellation charges should have been pointed out to you at the same time.
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