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How old is the debt?
OK thank yo. Thank you also for the live phone call request. I am unable to talk at the moment as I am in court today but please leave it with me and I will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
It would appear that this is a court-related debt if HM Courts and Tribunals are the ones chasing it. Before you pay anything you have the right to know what the debt is for but this information will only really be available from Marston themselves or the courts.
You gave already tried calling the company a number of times with no success. At this stage you may wish to consider following their formal complaints procedure to try and get a more formal response. Yu may initiate this here:
You may also wish to contact the local Magistrates court to see if they have any details on this. They could for example search under his name and address to see if anything has been registered against it.
The following is also good advice on how to deal with the bailiffs and your options on agreeing some form of repayment: