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Have you attempted to report her in any way regarding this matter?
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Many thanks for your patience. To be honest I am not sure that reporting her would do any good in the circumstances as it appears she has plenty of reports against her name already so that is unlikely to change anything.
What you have done here is tried to apply a lien over the goods. A lien is a right to retain another person’s property until the payment of a debt. In general terms, a lien simply gives a creditor (you) a right not to return goods that are already in its possession to the owner of the goods, until the debt owed by the owner to the creditor has been paid.
This is a rather complicated area of la so instead of getting bogged down with technicalities, which will take quite a bit of time to research, you can use the general argument that you are exercising a lien over her property because you are owed money by her and as you never agreed to any of the terms she is claiming to apply in terms of a refund, the money is due immediately and until she pays you will retain the goods as security.
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There is a thing called an equitable lien that could apply instead of a contractual lien but in any event the lack of contract does not mean a lien cannot be placed as a contract would exist in any event, it would be implied. So you will have to consider that there always may be a risk that some charges may be applied but considering their history and the reasons for exercising the lien, it should be a lesser risk