Hello, my name is ***** ***** my colleague has asked me to assist with your query as it is more my area of law. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
If there are problems with the standard of work, or any of the above, you will have certain rights:
1. The garage should either redo the parts of the service which are inadequate or perform the whole service again at no extra cost to you. This must be done within a reasonable time and without causing you significant inconvenience.
2. If redoing the work is impossible or cannot be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. The price reduction would depend on how severe the issues are and could be as much as the full cost of the work.
3. If the service has been performed so badly that it would be unreasonable to expect the consumer to give the garage a second chance, you may be entitled to claim the cost of remedial work by another garage.
The key here is what caused the problems in question. There could be some contributable liability on your part if you provided them with a car which once work had begun, was simply not in a condition to be repaired via the usual methods and had made their work much more difficult. You may have your own claim against the garage that did undertake that work in the past but that would depend how long ago it was done and if they had actually done something wrong.
As this is going to be a technical dispute you may have to seek the opinion of an independent third party qualified to comment on such matters, such as another reputable LR garage. If it can be shown that the condition you left the car in had clearly contributed to the issues experienced, then you would have shared liability and whilst you may not necessarily be responsible for the full bill, you may have to cover a proportion of it.
I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you