Many thanks for your patience. When a person buys a second-hand vehicle from a dealer they will have certain rights under consumer laws.
First of all, the following business practices are deemed unfair if they prompted you to make a decision to buy the car in question:
· Giving false information about the vehicle or deceiving the buyer through false advertising
· Giving insufficient information to the buyer, for example leaving out important information about the condition or performance of the car
Failure to adhere to these rules will be unlawful and may even amount to a criminal offence so if you believe that the dealer acted in contravention of these rules you can bring this up with them when you contact them about this.
Your other rights state that when you buy an item from a business seller it must be of satisfactory quality, fit for purpose and match its description. If the car does not satisfy any of these, the dealer will be responsible.
They will only be liable for faults that were present at the time the vehicle was sold, even if they become apparent later on. However, they will not be liable for fair wear and tear, misuse or accidental damage or any issues that were brought to the buyer’s attention before the sale. In this case it is important to consider what an average range for this vehicle is on a full charge, considering the fact it is 3 years old so you may have to approach independent dealers of such cars to try and find out what a reasonable range according to professional opinion is.
If the vehicle does not meet the above requirements, the buyer can reject the vehicle and return it to the dealer requesting a refund. However, this will need to be done within the first month after purchase. You should not be charged any additional fees unless you had forced the dealer to incur these, such as repairs for damage caused by you, etc.
If the dealer refuses to resolve this issue or accept any liability, you could take legal action against them. However, before going down that route you should try and resolve the issue directly with them by sending them a formal letter specifying how you want this matter resolved and giving them 7 days to respond. Advise them that if they fail to get back to you or deal with this in a satisfactory manner, you will have no other option but to report them to Trading Standards and issue legal proceedings to seek compensation. If you are to take this further then sadly we cannot assist in the process as we are only an online Q&A service but this would not be too difficult to do yourself.
This is your basic legal position. I have more detailed advice for you in terms of the steps you must follow if you are to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you