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Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I paid £1,000 last week on a credit card for two lifting.

Customer Question

I paid £1,000 last week on a credit card for two lifting facials. Yesterday I changed my mind, cancelled the appointment (due to happen next week) and requested a refund. However the salon have responded to say they don't give refunds and will hold the funds for alternative treatments in the future. I don't want any other treatments and £1,000 is a lot to lose. Do I have a right to a refund?
Submitted: 1 year ago.
Category: Law
Expert:  Jamie-Law replied 1 year ago.

Hello my name is ***** ***** I will help you with this.
Did you look this in the Salon, or at a distance/phone?

Customer: replied 1 year ago.
If I agree to the phone chat, will the original amount I paid be credited or is it £44 on top of the first charge?
Expert:  Jamie-Law replied 1 year ago.

On top as its an additional service. Some people prefer to talk on the phone. Or we can keep it online if you prefer.