I’m afraid the all communication has to go through the website unless we are communicating by telephone (which we are able to do) but for which there is an extra fee. You shouldn’t have to keep changing password, it should be the same every time.
The amount of your claim is under £10,000 and hence, this would be dealt with in the Small Claims Court. Even if the defendant had legal representation, and your claim failed for any reason, you would only have to pay their fixed solicitors costs of about £100. You obviously wouldn’t recover the amount of money that you’re claiming. If they didn’t have legal representation, then you would normally only pay their out of pocket expenses.
This damage has been caused through no fault of your own and it would be something that I would be taking to the Small Claims Court if neither the neighbour nor the contractor were willing to pay up.
You have to give them due warning that if they don’t pay up by a particular date (given 14 days) you will get the work done, pay the bill and then seek the costs from them, through the Small Claims Court necessary.
To support your claim you are going to need a quotation for doing the work (not an estimate but a quotation) plus you are going to need something from whoever does the work or quotes the work which confirms how this is likely to have happened.
If they don’t pay up, you issue Small Claims Court proceedings which you can do quite easily online here www.moneyclaim.gov.uk
You ask who is the correct defendant, the neighbour or the contractor. The contractor was the agent of the neighbour and if the neighbour chose to use incompetent contractors then the neighbour is in some way culpable. What I would do is I would issue against the neighbour as first defendant and the contractor as second defendant and let the court decide which one of them (or both) is liable.
Based upon the evidence you have given me, I cannot see how they can have a defence unless they could prove to the satisfaction of the court that this damage was caused in some other way. These matters are decided on the balance of probabilities and hence, I think that is likely to be in your favour.
Can I clarify any points arising from this?
Please rate my answer (not the site) service positive. It’s an important part of the process by which experts get paid.
We can still exchange emails.