Thanks for your patience. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about costs, timescales or about the results to be achieved. If additional costs were to be incurred then this should have been raised with you in advance and you approval sought.
So the extra charges should be discounted to a degree – maybe not necessarily completely removed if you have received work and materials to benefit you but you should not be responsible for the full bill and can challenge it further if needed.
This is your basic legal position. I have more detailed advice for you in terms of the options you have on taking this further if the matter remains unresolved, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you