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Hello my name is ***** ***** I will help you with this.
Was it specially made for you please?Have you been given a cooling off period?
Online, in store or over the phone?
So it is not the one you ordered, or you just dont like it?
Ok - you need to try and cancel it asap. However in law you do not have any cooling off period.
If you had ordered it online or over the phone you would have had 14 days to cancel it - but you did it in store and these rights do not reply.
If it had been different from the actual one, you would have also been able to cancel. But just because you do not like it does not mean in law you can.
But speak to the company, they may be willing to let you cancel it. But in law there is no automatic right.
I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty to be honest.Can I clarify anything for you about this today please?
Oh you have not seen it all together? Then yes you have 14 days.
I understood you seen it but didnt like it.
If that is the case you have 14 days to cancel as long as it is not custom made.
Does that clarify?
I dont think so. Custom is coming out to measure up etc.
But cancel without delay
In writing by email and send a covering letter
Does that help?
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