In an ideal world yes, this matter should have progressed further at least, if not resolved. However, it appears that there are delays for one reason or another and you need to establish why that has happened, whose fault it is and decide on how best to proceed.
It could be that the solicitor you are dealing with is simply not being efficient enough and as their client you have the right to ask them for full details of why there have been delays and why you are not receiving correspondence which they have supposedly sent. Each solicitor should have a formal complaints procedure which you can use to take your complaint further.
Also you do not have to continue using this solicitor any further. This is especially the case if you have instructed them privately. It may be more difficult to change solicitors if this is one provided under your insurance legal cover as it will have to be authorised by the insurance company.
Finally, do not despair – a claim for personal injury and associated losses can be made within 3 years of the accident date so you are still well within time to pursue this further, even if you eventually have to change solicitors.
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