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Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
How did you first come to be homeless?
Did the Doctor confirm in writing that your wife could not cope with stairs?
how many steps were involved in the flat you were offered?
What have you done about this matter since you received the letter of 20th October?
yes, but what did you do after you got the letter - did you appeal?
How old are the children?
Have you spoken to the doctor and obtained a clearer report?
Have you actually arranged to go back to the same doctor - that is crucial
I still also need to know how you ended up in the temporary accommodation
The first step is to go back to the SAME doctor and ask if he is willing to clarify the position and confirm that it is essential that your wife is accommodated in a ground floor flat.
You will then need to appeal the decision - and ask for that appeal to be considered even though the time to appeal has passed
The appeal process should be described in the letter you received.
You should also be able to get help from the Charity Shelter
You must treat this seriously as you WILL be evicted and this could lead to the children being taken into temporary care
Please ask if you need further details
I am sorry but unless the Doctor (or a hospital consultant) will confirm that your wife cannot cope with stairs then you have no basis for an appeal
You shoudl contact Shelter as a matter of urgency to see if they can assist you in makeing a humanitarian appeal based on your misunderstanding of your position
I am sorry but the fact that she needs Cortisone treatment does not mean that she cannot manage stairs
It is simply the next step in treatment - many people have this treatment and still manage stairs
It does not mean that it is bad enough that she cannot manage stairs ever again.
That is what you need a report to say.
I hope all goes well