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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I was approved for ILR by attending Croydon PSC on

Customer Question

Hello, I was approved for ILR by attending Croydon PSC on 01/11/2016, but didn't receive BRP card yet. I reported this online, and got reply that the case is passed to the caseworker. I've written a letter to caseworker, but still no reply. What should I do the next? What could be possible reason? Whom should I contact to speed up the process? How can I reach my caseworker? Many thanks.
Submitted: 1 year ago.
Category: Law
Expert:  chatham-chamber replied 1 year ago.


Have you received any correspondence from the UKBA?

Customer: replied 1 year ago.
I have reported the missing delivery via online tool ( on 15/11/2016 and got the following reply on 18/11/2016:“Thank you for your enquiry regarding the delivery of the Biometric Residence Permit (BRP). This has been passed to the caseworker who should contact you directly.We advise travel arrangements should not be made until after the BRP has been received.For further information regarding this query you should contact the caseworker directly, caseworker’s details can be found on the decision letter. If a Premium Service Centre (PSC) was attended to receive the outcome of this application, you should contact the PSC attended.Please note we are unable to provide you with any further details of the caseworker.Please do not reply to this email.”I have then written to my caseworker to Croydon PS, but haven’t received any further reply. So currently I am not aware of what happened with my BRP, what is the current status or when it is going to be delivered. I called Croydon PSC, but they say that they can’t give details of caseworker.It has been almost a month since the approval. What should I do?Many thanks!
Customer: replied 1 year ago.
Hello, do you have any update?
Customer: replied 1 year ago.
Hello, I have not received any advice from you, I want to have refund of my money!