How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jamie-Law Your Own Question
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 6461
Experience:  Solicitor
Type Your Law Question Here...
Jamie-Law is online now

We brought a bed that when finally delivered was slightly

Customer Question

We brought a bed that when finally delivered was slightly damaged on one of the two base units and was incorrectly aligned from Carpetright
They spoke with the manufacturers who want to send an engineer to fix the faults
We want the bed base replaced can we insist on that
Submitted: 1 year ago.
Category: Law
Expert:  Jamie-Law replied 1 year ago.

Hello my name is ***** ***** I will help you with this.

Yes, under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund.

So yes, you can ask for a new one.
Can I clarify anything for you about this today please?