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Hello my name is ***** ***** I will help you.
How much is owing please?
Ok. Was there just poor service or negligence?
In that case you do not have to pay. If you refuse then all they can do is issue proceedings. If they do then you can defend and counter claim on the basis of negligence
That means that you dont have to pay it and also seek compensation from them.
Can I clarify anything for you about this today please?
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