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Hello my name is ***** ***** I will help you with this.
On what basis are they saying £800 is reasonable?
That is not reasonable. They can renew the contract. There is a case of Foxtons which says fees should be limited.
They are not entitled to charge penalty costs which is what this is.
£150 would be fine. But beyond that is unfair.
Highlight the above case to them, they are trying it on
Can I clarify anything for you about this today please?
Exactly - nothing at all. They are just seeking to charge excessive fees which is against the Foxtons case.
Therefore you can dispute it
Does that clarify?
Sure. Tell them about Foxtons and you consider it unfair. Take them to Court over it if they continue, it will be a small claim.After all it will cost them more to defend it than the £800 itself.