Many thanks for your patience. When a person enters into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
{C}· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession)
{C}· Finished within a reasonable time (unless a specific time frame has been agreed)
{C}· Provided at a reasonable cost (unless a specific price has been agreed)
If there are problems with any of the above, the customer will have certain rights:
Substandard work - the trader should either redo the parts of the work which are inadequate or perform the whole service again at no extra cost to the customer. This must be done within a reasonable time and without causing significant inconvenience. If this is not possible, you can claim a price reduction, based on the severity of the issues. If they simply refuse to resolve the issues, you can consider getting someone else to rectify the issues and either deduct these costs from the total owed to the original trader, or pursue them for any extra costs that have been incurred.
So in the first instance you should approach them to report what has happened and if you have any proof that what happened was because of their work – provide it to them to back up your claim. Ask them to either repair the vehicle or to compensate you if it is not repairable. If you do not get a satisfactory resolution, having used up their formal complains procedure to the full, then you do have the option to take this to court for a formal claim for compensation.
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