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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32295
Experience:  Over 5 years in practice
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I bought a floor polisher last Thursday and used it on

Customer Question

I bought a floor polisher last Thursday and used it on Friday. During use the whole thing went up in flames, damaging the wooden floor, never mind the shock. Hoover (from whom I bought the machine) sent an engineer almost immediately and he felt the fire had been caused maybe by a faulty lead supplying the motor. Difficult to assess because of the extent of the damage. He assured me that 'Hoover would look after me'. However, on his way out he saw the tin of product used (wax polish) and noted the inflammable signal. This is compulsory with all products containing white spirit. His attitude changed and now Hoover are standing back saying they are not accepting responsibility. I paid £120 for the machine, £75 for the floor product, and now face £200 excess on my household policy to repair the floor. What can I do to address this £395 loss?
Submitted: 11 months ago.
Category: Law
Expert:  Jamie-Law replied 11 months ago.

Hello my name is ***** ***** I will help you.

How did you pay for the machine?