Some bank staff really do not know what day of the week it is although I’m certain when it’s Friday and they’re about to have the weekend off, they instantly become aware.
You can of course sue the bank for breach of contract but the litigation is likely to be long and drawnout and could easily last 12 months or longer. In addition, the bank may decide they no longer want your business so it’s always worthwhile looking for another bank at the same time.
This kind of litigation is expensive and risky and do remember that the bank have unlimited funds to defend any legal action you bring.
For that reason, if I were in your situation I would make the complaint to the Financial Ombudsman and be stuck with that decision.
If you do pursue a complaint against the bank through the courts they can tie you up in legal red tape for years even though you may have a good claim at outset. Could well run out of money to fund the litigation in the interim where as they have plenty.
Can I clarify anything else for you?
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