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Hello my name is ***** ***** I will help you with this.
What is it you want to know about this today please?
But you didnt have it repaired? Did you claim on your insurance that you did?
Ok - but the work was done?
Ok - why do you think the insurers will turn it down?
Ok, but you didnt know it would resolve the problem? Have they specifically excluded it now?
Ok, then it cant be excluded now. If you had the work done and it has not been excluded from insurance then there is nothing to stop you making a new claim.
If they refuse then you can take it to the Financial Ombudsman.
But as it stands unless they exclude it, then they cant refuse to pay out.
Its not your fault that the caravan is still defective.
Can I clarify anything for you about this today please?